Terms & Conditions

Sign In Information

When you access sarayuexclusive.com or engage in email correspondence with us, you are engaging in electronic communication. By creating an account with us, you give your consent to receive communications from us electronically. We will communicate with you through email or phone or by posting notifications on this website. You acknowledge and agree that all agreements, notices, disclosures, and other communications we provide to you electronically fulfil any legal requirements for written communication.

Your Account

By using this website, you are responsible for ensuring the confidentiality of your account and password and for controlling access to your computer. Additionally, you agree to take responsibility for all activities that take place under your account or password. Sarayuexclusive.com and its affiliates retain the right to refuse service or terminate an account if there is suspicion of fraud. Furthermore, we reserve the right to cancel an order (in such instances, a refund will be provided).


The entirety of the content featured on this site, including images, text, graphics, logos, button icons, audio clips, digital downloads, and data compilations, is the exclusive property of Sarayu Exclusive. Similarly, all software utilised on this site is the property of Sarayu Exclusive.

Site Access

Sarayu Exclusive grants you a limited permission to access and personally use this site, but prohibits you from downloading or modifying any portion of it. This permission does not encompass any resale or commercial utilisation of this site or its contents, nor does it permit the collection and use of any product listings, descriptions, or prices. Additionally, it does not allow for any derivative use of this site or its contents, or the downloading or copying of account information for the benefit of another merchant. The reproduction, duplication, copying, selling, reselling, visiting, or exploitation of this site or any portion thereof for any commercial purpose is strictly prohibited without the express written consent of Sarayu Exclusive. Furthermore, the use of any proprietary information (including images, text, and page layout) from sarayuexclusive.com is prohibited.

Stitching Cancellation

Please note that the charges for blouse stitching are non-refundable. However, we can issue a credit note for the amount, which can be redeemed during your future purchases.


In rare cases where multiple customers purchase the same item simultaneously and there is limited stock available, we may have to cancel your order. In such instances, we will provide a full refund of your payment.
Please note that we can only process one shipping address per order. If you wish to order multiple items and have them shipped to different recipients, please place separate orders for each recipient. Additionally, we are unable to deliver to Post Office Box addresses, and we cannot be held responsible for non-delivery if a delivery address includes any form of P.O. Box details.
Our shipping service will make three delivery attempts to the address you specified in your order. If they are unable to deliver the package after three attempts, they will contact us to inform us that the package is undeliverable.

Wash Care & Properties

We have taken utmost care to display each garment as accurately as possible. However, please be aware that the colours may appear differently on your monitor depending on its settings, and we cannot guarantee an exact match.

To place an online order, you must accept the following terms and conditions:

1. Sarayu Exclusive reserves the right to accept or reject an order at its sole discretion. Once your order is accepted, it constitutes a binding contract between you and Sarayu Exclusive.
2. Orders cannot be cancelled once placed. Please ensure to place your order at least 2 days in advance of the expected delivery date.
3. Refunds will not be issued for cancelled orders.
4. The charges quoted include delivery, packing, and forwarding, but do not include applicable taxes and levies.
5. Sarayu Exclusive reserves the right to modify the prices of products/items available for online sale.
6. If you choose to pay by Credit Card, the name of the purchaser must match the name on the Credit Card used for payment.
7. The delivery address provided should be accurate, complete, and include landmarks if possible.
8. Addresses containing only PO Box numbers are not acceptable.
9. Sarayu Exclusive does not warranty or guarantee the delivery of products.
10. Sarayu Exclusive is not liable for damages resulting from incorrect deliveries due to incorrect names or addresses.
11. Acknowledgment of receipt through a written name, signature, stamp, or a combination thereof on the slip provided by the Courier Service will serve as conclusive proof of acceptance of the package. Email replies will be sent to the user as proof of delivery.
12. Sarayu Exclusive is not liable to pay damages for non-delivery due to the unavailability of the receiver.
13. Sarayu Exclusive will make all efforts to deliver ordered items/products on the expected dates. In the event of a national or government holiday, delivery will be made on the following day. Any delays in delivery will not entitle the user/receiver to damages or compensation.
14. Sarayu Exclusive is not liable for any deterioration in the quality of perishable items/products due to delays.
15. Sarayu Exclusive is not liable for any damages to the product or package during transit, including wear and tear, breakage, or defacing.
16. Sarayu Exclusive reserves the right to modify, amend, or revise any of the terms and conditions stated above at any time.
17. These terms and conditions, as well as any disputes arising from them, shall be governed by and construed in accordance with the laws of the Republic of India and subject to the jurisdiction of competent courts in Chennai.
18. The user acknowledges that Sarayu Exclusive will not be liable for any defaults, delays, or lapses due to force majeure events, including war, risk, strike, theft, tempest, terrorist strikes, changes in law, or acts of God.


By using the site, you agree to defend, indemnify, and hold Sarayu Exclusive and its affiliates harmless from any and all claims, damages, costs, and expenses, including attorneys' fees, that may arise from or are related to your use of the site and any violation of our terms and conditions.